Shipping Policy

Delivery Methods

Delivery Times

The estimated delivery time for online orders may vary from normal delivery time frames. Due to the significant increase in customer orders and increased courier traffic. Clickclad advises that customers plan well ahead on large projects as lead up times on some fabrication time frames may change from 7- 10 days from placement of order.

Should you have any questions in relation to the shipping time frames please do not hesitate to call our customer service team on 1300 186 667.

Shipping Costs

Your shipping cost will vary depending on what you purchase on Clickclad.com.au and where it needs to be delivered.

Clickclad.com.au will price the delivery based on the size and weight of the item. Please be aware that shipping is calculated off the larger of the package size or weight. Typically the larger the item, the more expensive delivery will be. At the shopping cart page you will be offered an option to choose the Fastest or Cheapest delivery option, or manually quoted over the phone.

PO Boxes and Australian Armed Forces addresses

Unfortunately Clickclad is currently unable to ship to PO Box addresses.

Bulky Items

At purchase, you will be notified of shipping costs for your approval, these are calculated manually and automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our management team and courier companies.

Anything over 10kg in weight or cubic volume will be marked as a bulky item. Bulky items are available for shipping within Australia only. Some islands of Australia and all international destination countries are exempt from bulky items deliveries. All customers will be notified if we are unable to deliver such items due to delivery restrictions.

Reasons for Order Delays
• Incorrect address has been entered against the order.
• The address had no-one to sign for the parcel, and "Authority to Leave" was not selected against the order.
• Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
• Occasionally if a particular product is in high demand we may need to re-order the product.

If your order will be delayed for any reason clickclad.com.au staff will contact you directly via phone and or email to advise of the delay.

Should the items you ordered be marked “ In-Stock” and it fails to reach you within the times quoted above please contact our Customer Service Team on 1300 186 667 or via email: info@clickclad.com.au

Track My Order

All orders are dispatched from clickclad.com.au via various courier companies. using our freight aggregation supplier.

Once your order is dispatched you'll receive an email from Clickclad.com.au containing your tracking code. If you do not receive this email and would like to obtain your tracking number please call Clickclad Customer Service Team on 1300 186 667 or email the team at: info@smartheat.com.au

Once you have your courier consignment number, you can track your parcel by clicking here. Please allow 12 hours (after shipping occurs ) for your parcel to register the courier consignment number against your order, before attempting to track your parcel. For all large orders please allow 24 hours before attempting to track your parcel.

International Delivery

Clickclad is currently unable to ship internationally at this time.

Delivery and Installation

An installation service is available from Clickclad.com.au

During the ordering process for products you have the option to select "Installation". With this option you will be quoted a delivery and installation fee. You'll be contacted by Clickclad customer service representative on the next business day to discuss a quote for delivery and installation costs.
PLEASE NOTE: Installation is only possible for projects within 200km of the Sydney CBD arranged by the management team. All Territories and Tasmania are excluded from installations.

Once you have approved the delivery and installation quote, our Customer Service Team will complete your order and you'll be contacted by the installation technician to organise a suitable time for the delivery and installation to be completed. Please allow up to 10 business days for delivery and installation orders.
Installations will only occur on week days and generally during business hours unless otherwise organised with the technician.

 

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